Job description

IT Technical Engineer

Job Purpose/ Job Description:

The IT Support Technician is responsible for providing technical support and assistance to users within the organization. They will play a crucial role in maintaining the IT infrastructure, troubleshooting issues, and ensuring the smooth operation of technology systems. The IT Support Technician will collaborate with cross-functional teams to implement and support IT projects, while also delivering high-quality customer service to internal users.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person to resolve hardware, software, or network-related issues.
• Diagnose and troubleshoot technical problems related to computer hardware, software applications, operating systems, and network connectivity.
• Install, configure, and upgrade computer hardware, software, and peripherals, ensuring compatibility and optimal performance.
• Set up and manage user accounts, permissions, and access rights in various systems and applications.
• Collaborate with other IT team members to identify and resolve complex technical issues.
• Assist in the maintenance and management of network infrastructure, including routers, switches, and firewalls.
• Perform regular system updates, backups, and security checks to ensure data integrity and system reliability.
• Respond to and resolve IT-related service requests in a timely manner, adhering to defined service level agreements (SLAs).
• Create and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Assist in the procurement and inventory management of IT equipment and software licenses.
• Stay informed about the latest technology trends and best practices in the IT support industry.
• Provide IT training and guidance to users on various software applications and tools.
• Participate in IT projects and initiatives, contributing to the successful implementation of new technologies and processes.
• Collaborate with external vendors and service providers to resolve technical issues and escalate problems as necessary.
• Ensure compliance with IT security policies and procedures to safeguard sensitive data and prevent unauthorized access.

Requirements:

• Bachelor's degree or a related field (or equivalent experience).
• Proven experience as an IT Support Technician or in a similar technical support role.
• Strong knowledge of computer hardware, operating systems, software applications, and network concepts.
• Proficiency in diagnosing and troubleshooting technical issues on Windows and/or Mac systems. Familiarity with Active Directory, Microsoft Office Suite, and other common business applications.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Effective communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Customer-oriented approach with a focus on delivering high-quality service.

We invite you to apply for this exciting position by sending your CV and cover letter to hr@liquidchip.uk if you are an independent thinker with a passion for technology and superior technical skills.

Job description

IT Support Technician.

About Us

At LiquidChip, we are committed to providing high-quality services and innovative solutions to our clients. We foster a culture of collaboration, technological advancement, and customer satisfaction. We are currently looking for a skilled and proactive IT Support Technician to join our team and deliver exceptional technical support to our expanding customer base.

Job Purpose/ Job Description:

As an IT Support Technician, you will be the first point of contact for clients requiring technical assistance. Your primary responsibility will be to troubleshoot, resolve issues, and ensure the seamless operation of our clients' systems and networks. This role plays a key part in upholding our reputation for reliability and excellent customer service.

Responsibilities:

• Provide first-line technical support to end-users for hardware, software, and peripheral-related issues.
• Diagnose and resolve software and hardware-related technical problems.
• Install, configure, and update software and hardware as needed.
• Manage user accounts, access permissions, and security rights.
• Monitor and maintain IT systems and networks to ensure efficiency.
• Track and log all support requests, issues, and resolutions using our ticketing system.
• Assist in developing and updating IT policies, procedures, and documentation.
• Perform remote troubleshooting and offer step-by-step technical guidance.
• Collaborate with IT team members and other departments to provide seamless support
• Maintain a professional approach, ensuring excellent customer service and confidentiality.

Qualifications & Requirements

• Proven experience in an IT Support Technician or similar role.
• Strong knowledge of computer systems, mobile devices, and technology solutions.
• Hands-on experience with operating systems such as Windows, macOS, and Linux.
• Familiarity with remote desktop tools and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work both independently and collaboratively.
• Strong organizational and multitasking capabilities.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

We are eager to hear from tech enthusiasts with strong problem-solving skills and a passion for IT support. If you're a motivated self-starter, we'd love to receive your CV and cover letter for this exciting opportunity.

Job description

System Engineer.

Job Purpose/ Job Description:

We are seeking a skilled System Engineer to join our team. As a System Engineer, you will be responsible for designing, implementing, and maintaining computer systems and infrastructure for our clients. You will work closely with other technical teams and stakeholders to ensure seamless operation of IT systems and infrastructure.

Responsibilities:

• Design and implement computer systems and infrastructure for our clients.
• Install, configure, and maintain hardware and software components, including servers, storage systems, and network infrastructure.
• Ensure that computer systems and infrastructure are secure, reliable, and perform optimally.
• Monitor and troubleshoot system performance, diagnose problems, and recommend solutions.
• Develop and maintain technical documentation, including system configurations, processes, and procedures.
• Collaborate with other technical teams and stakeholders to ensure that systems and infrastructure are integrated and functioning correctly.

Participate in project planning and implementation activities related to computer systems and infrastructure.

Requirements

• Bachelor's degree in computer science, information technology, or related field.
• At least 2-4 years of experience in system engineering or related field.
• In-depth knowledge of computer systems and infrastructure, including servers, storage systems, and network infrastructure.
• Experience with system administration in a Linux and Windows environment.
• Experience with virtualization technologies such as VMWare, Hyper-V, or OpenStack.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with other technical teams and stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE), are preferred.

If you are a self-starter with a passion for technology and excellent technical skills, we want to hear from you. Please send your resume and cover letter to hr@liquidchip.uk to apply for this exciting opportunity.